Frequently Asked Questions

The following list contains common questions regarding registration with the Cast It Reach platform. The answers given here should solve most of the issues registrants may face during registration.

Registration

Q: I try to register and see the following message: "Email address already exists".
A: This happens when a user is already registered with their email address but tries to register again.

Q: I get a message telling me that my session has expired, or that my browser blocks cookies.
A: A session expires after several hours of inactivity. Simply sign in again using the Sign In window. If it happens again after you signed in, make sure that cookies are enabled in your browser.

Q: What browsers can I use to register?
A: The registration system works best on Chrome browser. It also supports Firefox (version 3.5 and newer) and Internet Explorer (version 10 and newer), Safari and Edge.

Media Upload

Q: I am trying to upload photos but I get the following message: "Max file size 4MB".
A: Photo upload is limited to 4MB per image.

Q: My photos are smaller than 4MB but I still get an error message.
A: Supported formats are common image formats: JPG, GIF or PNG. Please verify that the images you upload are in one of these formats.