Frequently Asked Questions

The following list of questions and answers aim to address the most common queries when submitting an application.

Registration and Sign In

Q: I try to register and see the following message: "Email address already exists".
A: This happens when the email address has previously been used to register. To continue an existing application, sign in using the "Already registered?" panel located on the application site homepage below the register panel.

Q: I've previously registered, but now I try to sign in, and I get the following message: "Incorrect email or password".
A: This can happen for two possible reasons:

1. You may have forgotten your password. Simply click on the Forgotten my password link located on the "Already registered?" panel below the register panel. Enter the email address used to register and a new password will be sent to this email address.
2. You may have used a different email address or made a typo when you first registered. For example, typing user@gamil.com instead of user@gmail.com. In such case, please contact us and provide your name and email address.

Q: I get a message telling me that my session has expired, or that my browser blocks cookies.
A: You will be logged out after several hours of inactivity (your session will expire). Simply sign in again. If you see the message again after you sign in, make sure cookies are enabled in your browser.

Q: What browsers can I use to register?
A: The registration system works best on Chrome browser. It also supports Firefox (version 3.5 and newer) and Internet Explorer (version 10 and later), Safari and Edge.

Completing the Application Form

Q: When I click on the Next or Finish buttons to go to the next page, the system won't let me.
A: The system allows you to progress to the next page only after all required questions (marked with a red star) have been completed. Scroll up to find any missing required information marked with a red message such as This field is required.

Q: I haven’t finished answering all the questions. Can I save my work and continue later?
A: Yes. Simply click on the Continue Later button and the system will save your progress. You will be able to return and complete your application at a later time using the "Already registered?" panel to sign in. Use the email address and the password you chose to sign in.